Serap Ayse Mesutoglu is 56 years old and is the Front Desk Manager of one of the best hotels in Milan: the Four Seasons. It was a long journey to reach the city. From Istanbul, where she was born and lived until the age of 18, she moved to Vienna to study, then went to Tuscany and finally landed in Milan that has been her hometown for 23 years. And not just her, since her sister joined her here.